What if I cancel my puppy purchase?

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Nothing is lost if you cancel. Most families that reserve a puppy, joined our waiting list until it was their turn to reserve a baby from the ones we had available at the time. It usually takes a lot of communication to get to this point. Once the puppies are old enough, we post videos and weight updates in the Puppy Group on Facebook. Occasionally a family is not happy with their puppy choice anymore.
And sometimes personal issues make it impossible to stick with the planned delivery/pick-up schedule and it is in the puppy’s and the family’s best interest to go to a different family at this point.

So what happens with the deposit?
If for some reason we had to cancel the purchase of your puppy, you will keep your spot on the waiting list with your original deposit date and available puppies will be offered to you.
If you cancel the purchase of your puppy for your own reasons, then the cancelation date will be your new deposit date and you will find your name on the waiting list with that date.
cancel back to waiting list

Why can I not keep my original spot on the waiting list?
It is really simple! You got to reserve your puppy, and everyone else is still waiting … so it’s not fair to the waiting families to let you pick another puppy right away. When it was your turn to chose your pup, the families waiting behind you might have also chosen the same pup but they settled with their 2nd or 3rd choice or they didn’t get to reserve one at all yet.
Just look at it from the other side: Imagine tomorrow is the day you get to chose from the available puppies and you really want Puppy Emma, but then 2 families that reserved their puppy last month, do no longer want their puppies and they cancel. Would you want them to get to have the first pick again and possibly reserve Emma? You would then have to wait for the next litter? And can you imagine what Chaos this would cause for us and everyone?

Your deposit is not refundable but we will always apply it to a puppy if you come back for a puppy later.

 

Karen Hansen @Rocky Mountain Biewer Terriers

You can text me at (970)882-3299.

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