So what happens with the deposit?
If for some reason we had to cancel the purchase of your puppy, you will keep your spot on the waiting list with your original deposit date and available puppies will be offered to you. If we feel that you are not a good fit for one of our puppies, we will issue a full refund.
If you cancel the purchase of your puppy for your own reasons, then the cancelation date will be your new deposit date and you will find your name on the waiting list with that date.
Why can I not keep my original spot on the waiting list?
It is really simple! You got to reserve your puppy, and everyone else is still waiting … so it’s not fair to the waiting families to let you pick another puppy right away. When it was your turn to choose your pup, the families waiting behind you might have also chosen the same pup but they settled with their 2nd or 3rd choice or they didn’t get to reserve one at all yet.
Your deposit is not refundable but we will always apply it to a puppy if you come back for a puppy later.
RMBT will not refund any type of travel expenses.
It doesn’t happen very often and we always try to keep things as planned but it is possible that a travel date changes for several reasons:
Sometimes puppies are having a hard time weaning from their mother and just need a couple of weeks longer.
The puppy has a reaction to a vaccine and gets sick.
The puppy gets vet checked and the vet finds a problem that needs further examination.
It turns out your family is not a good fit for our puppy and we cancel the transaction.
Important: If you cancel the purchase after your puppy has turned 12 weeks old, your initial deposit will not be applied to a new puppy. Please do not cancel when your puppy is already 12 weeks old and ready to travel. Ask all the questions beforehand or while your puppy is 7-10 weeks old ideally. If you cancel that late, the pup won’t have a home in time.