United is putting its PetSafe program on suspension after three pets were placed on incorrect flights and one pet died last week.
United Airlines is temporarily suspending the transport of pets with the United PetSafe Program, after a series of mistakes last week.
United Airlines won’t accept any reservations for pets until the review is completed, which is expected by May 1.
“We are conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets,” the airline said in a statement.
On Thursday, a flight from Newark to St. Louis was diverted because a dog heading to Akron, Ohio, was mistakenly placed on the plane. The plane stopped first at Columbus, where the dog was eventually reunited with its family.
In another incident, Kokito, a 10-month-old French bulldog, died when a flight attendant mistakenly ordered a passenger to put the dog’s container into an overhead bin March 12 during a flight from Houston to New York.