Complaints – Bad Reviews – Ripoff Reports

Do you want to find out if Rocky Mountain Biewer Terriers has any bad reviews or customer complaints?

First of all, I would like you to visit our Facebook Group “Friends of Rocky Mountain Biewer Terriers”. The members of this group are real people with real Rocky Mountain Biewer Terriers. Many of them have visited us here at our place in Dolores, Colorado, once, twice, or even four times, to pick up their Biewer Puppy, to look at parents, or to just talk about Biewers.
The yearly Biewer Club Event takes place here in Dolores, Cortez, and Mancos, Colorado. Many Club members travel across the country with their Biewers to attend the Rocky Mountain Biewer Terrier Annual Club Event. Part of the event is a tour of our house and premises. Club members are able to visit the nursery, play fetch with the adults and spend some time at our home. You can read more about the annual get-together in our blog, in the Biewer Town Barker or in the October Issue of the Top Notch Toy Magazine.

1. Let’s start with the Better Business Bureau

Rocky Mountain Biewer Terriers is an Accredited Business with the Better Business Bureau (BBB). That means BBB has determined Rocky Mountain Biewer Terriers, LLC be properly licensed and to have established records and a commitment to make a good faith effort to resolve any consumer complaints. The BBB is monitoring Rocky Mountain Biewer Terriers for continued compliance.

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As a true customer of Rocky Mountain Biewer Terriers, you will be able to review your experience. As of 2018, Rocky Mountain Biewer Terriers has received a total of 60+ customer reviews, all of which are positive reviews.
If you have never purchased a puppy from us, you won’t be able to leave a review. The BBB actually verifies with the business if the review was written by a true customer. If there is no purchase contract or any proof of the transaction provided, a review will not be accepted.
Unfortunately, it happens all the time that non-customers want to leave a bad review to express or share their dissatisfaction.
Here are some of the reasons for people wanting to leave a negative review:

  • we refused to place a puppy in a certain home for various reasons
  • we do not offer puppies with breeding rights without a show contract
  • somebody was very interested in a puppy but not ready to pay a deposit payment and the puppy was already sold
  • somebody applied for financing with a lender for pet loans and was rejected
  • somebody claims to have sent numerous unanswered emails to the wrong email address or has text messages to our landline
  • somebody felt our puppies are way too expensive and unaffordable

Some people are easily offended and while we do our best to accommodate everyone it is impossible to make everyone happy all of the time. If you find bad reviews anywhere online, please make sure you read our response.

2. Facebook Reviews

Facebook does not verify if the reviewer is a real customer of the business. Facebook does also not verify if the person reviewing the business is actually a real person but so far we do have 100% positive Facebook Reviews.

Last year we received bad reviews from other breeders. It started with one review from one California breeder being upset because we refused to sell our puppy with breeding rights. We do offer breeding rights at times on a show contract. That means the buyer would have to show and finish the dog either with UKC or AKC in order to receive breeding rights. This way we make sure that only very nice specimens of our Biewer Terriers get to produce offspring. Some breeders get upset because they do not show their dogs and therefore will not receive rights to breed any puppy from us. Others are just competitors that are upset because a customer inquired about their puppy but then ended up getting one from us. It got so bad that breeders would create fake Facebook accounts to be able to leave multiple bad reviews. We reported these reviews to Facebook and they have been removed. Since then we have deactivated the Facebook Review Feature for our Facebook Page and no longer receive any good or bad reviews on Facebook because we believe that Facebook Reviews do not provide customers with the truth. Anyone can purchase Facebook Reviews online by the way. There are companies that offer Review Packages of up to 100 Reviews (all fake).

3. Ripoff Report 

Ripoff Report is a privately owned and operated for-profit website founded by Mr. Magedson. Ed lives at a secret location in Arizona, convinced that some people not only fantasize about killing him but would actually do so if they got the chance.
His home sits fortified behind fences with cameras watching for intruders. He makes special arrangements to dispose of trash lest enemies go through his detritus. He worries that a stray hair could leave behind DNA clues. He records his phone conversations, and if he meets a new person, sometimes hires bodyguards to sit nearby. Magedson, 61, runs Depending on your point of view, Magedson either champions consumer rights or callously destroys reputations. His site allows anyone to complain anonymously about any firm or person, and no matter what, Magedson says he will not remove the posting. But he will accept thousands of dollars per case for his corporate advocacy program.

In March 2018, we received an email that Ripoff Report was filed against our company. A few minutes later we received several other emails, offering a “reputation management service”. All emails stated the same, for only $1,990 we could have the bad reviews on ripoff report removed from page 1 on Google.
We contacted the lady who had filed the ripoff report and it all turned out to be a misunderstanding. She had texted our landline, and we never received her messages.

She wrote to RipOff Report and also called them to have her report removed:

Biewer TerrierBiewer Terrier

4. Recommendations

In our opinion, the best way to learn about the breeder of your new puppy is through real recommendations from happy customers. That’s why, back in 2016, we made a special Facebook Group called “Friends of Rocky Mountain Biewer Terriers” for the families who bought our Biewer Puppies. Lots of our customers join the group before getting a puppy from us. They want to know more about the amazing Biewer Terrier breed.

In this Facebook Group, people who are thinking about getting a puppy can talk to real customers who already have one. They can ask questions about buying the puppy, and how it gets delivered, and get some tips and tricks. They can even watch videos of older puppies to see how they grow up and learn what life is like with a Biewer Puppy. It’s a really fun and exciting place to be!

Once someone reserves a puppy, we keep them updated in the Facebook Group. We post new videos and let them know about delievery options and important dates. It’s a great way for puppy parents to stay connected and get all the important details.

So, to sum it up, we believe that the “Friends of Rocky Mountain Biewer Terriers” Facebook Group is a special place where you can learn all about our Biewer Puppies. It’s filled with real customers who are happy to share their experiences and help you get excited about getting a puppy of your own. We’ll be there with updates, videos, and everything you need to know. It’s like a big, friendly community where we all love Biewer Terriers!

4/5 - (4 votes)
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Karen Hansen @Rocky Mountain Biewer Terriers

You can text me at (970)882-3299.

One Comment

  1. I picked up Sir Gavin yesterday at DIA. Jared delivered him to me and went over everything that was in the puppy package. I am so impressed with the quality of this puppy. He’s very friendly, good weight, and his coat is beautiful. Although there is a lot of information to go through on the website to prepare for the arrival of your puppy, it is very good information and helpful. This has to be one of nicest puppies I’ve ever purchased. I cannot wait to see what he turns out like. On the way home from picking him up, I was wishing I’d purchased two of them! Maybe in six months or so I’ll get another one. I highly recommend this breeder!

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